Frequently Asked Questions
Everything you need to know about your SMG4 Store order.
How long will it take for my order to ship?
Most orders are processed within 3-5 business days. Once shipped, domestic orders typically arrive in 5-7 business days, while international shipping can take 2-4 weeks depending on the destination.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unwashed, and unworn condition with all tags attached. Please note that limited edition drop items may be final sale.
How do I know which size to order?
Each product page includes a detailed size chart. We recommend measuring a similar garment you already own and comparing it to our measurements to ensure the perfect fit.
Do you ship internationally?
Yes, we ship to most countries worldwide! Please be aware that international orders may be subject to customs fees, duties, or import taxes which are the responsibility of the customer.
How should I care for my SMG4 apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing directly on any printed graphics.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to change or cancel an order, please contact our support team within 1 hour of purchase, and we will do our best to accommodate you.